SHIPPING

We ship to all locations within the United Kingdom, including Northern Ireland, the Channel Islands, the Isle of Man and the Scottish Highlands. We do not ship internationally.

All NETGEAR shipments are sent via Express Delivery (next-day service), unless otherwise specified below. Please note that the cut-off time for same-day shipping is 3pm UK time.

Exceptions (2–3 day service):

• Northern Ireland
• Channel Islands
• Isle of Man
• Scottish Highlands

If your order contains more than one item, you may get more than one tracking number. Items may be shipped and delivered at different times. We strive to ship the complete order for your convenience, but to ensure you get your order on time, the items may be separated.

Occasionally, during large promotional events and holidays, more time may be required to validate and ship your order, causing a delay.

You will receive a tracking number after your order is processed and ready to ship. You may get more than one tracking number if your order contains more than one item. Items may be shipped and delivered at different times. Your confirmation email will include a tracking link that redirects you directly to the carrier’s tracking page.


How much is shipping?
NETGEAR offers several shipping options, including free shipping to addresses within mainland United Kingdom and Northern Ireland. Deliveries to all other United Kingdom addresses are chargeable and may vary based on location. Delivery time may vary depending on the locations listed above. Shipping days are Monday through Friday and include processing times.

Carrier selection by parcel weight:

• Evri: < 17 kg
• DPD: < 30 kg, and all shipments to Northern Ireland, the Channel Islands, and the Isle of Man

How do I track my NETGEAR Store order?

If you do not have a NETGEAR Account

• Click here to go to the NETGEAR Order Status page.
• The page will ask for your Order Number, Order Email, and Billing Zip Code. Locate your Order Number from the email confirmation that was sent to the email address you used to place the order. Check your spam folder if you are unable to locate the email.
• Click Check Status when all fields have been completed to see your order status.
• If you did not get an order confirmation and the above information returns no order info, this means your order has not been processed correctly. Please contact customer care.

If you have a NETGEAR Account

• Click here to go to the sign in page.
• Enter your account information and click NETGEAR Sign In.
• Hover over the person icon next to the shopping cart icon and select Track Order.
• Click View next to the order number to see the detailed order status.

If your order contains more than one item, you may get more than one tracking number. Items may be shipped and delivered at different times. We strive to ship the complete order for your convenience, but to ensure you get your order on time, the items may be separated.


NETGEAR highly recommends that you use the tracking link provided in your confirmation email to track your shipment and receive delivery notifications. Customers are responsible for tracking the package and being available to receive the shipment. The shipment is under customer ownership after it leaves the NETGEAR warehouse. Refunds or replacements will NOT be issued for lost or missing packages.

Gifts

Orders sent as gifts will include your gift message. No pricing will be displayed in or on the package.

Gift Returns: If your item was a gift and you’d like to return it, the return process is the same as above; please note that the refund will be issued to the original form of payment.

Returns

For return information or to initiate a return, please visit the Online Return Center.