End of Service Products
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NETGEAR stands behind its products with a robust combination of warranties, technical support, and firmware/software updates to keep your NETGEAR equipment performing optimally. This EOS Policy sets forth our commitment to customers to support NETGEAR equipment with software updates.
NETGEAR Products may receive firmware updates over the course of their lifecycle. These updates may contain bug fixes, security fixes, and new features. Eventually, however, all NETGEAR products reach the end of their lifecycle for a variety of reasons including technological advancements, product maturity, and market demands. The end of NETGEAR's product lifecycle is called End of Service or EOS. Products that reach EOS no longer receive firmware updates, including important security updates.
In general, EOS for NETGEAR products occurs three years after the last sale date – the last date that NETGEAR reasonably anticipates that a NETGEAR product will be available to purchase by end customers through authorized distributors, resellers, or other authorized outlets (“Authorized Partners”) and the date we have removed the product for sale from our NETGEAR.com webstore (if we sell the product through our website). Note the last sale date may be limited to a particular SKU in an identified country or region. For more information, please read our full End of Service Policy.
Staying informed about EOS is essential to safeguarding your network and ensuring continued connectivity. Register your NETGEAR products to receive EOS alerts by email . You can also search for your NETGEAR product or browse the list below.
Find a product model number
You can check your product’s model and hardware version on the label on the product.
If no version is shown, that means the product is version 1 or “v1.”
Full list of end of service products
Safeguarding Your Connectivity
Replace your NETGEAR products with newer, more advanced NETGEAR models once your product reaches its End of Service date. Newer NETGEAR models offer cutting-edge features and built-in protections that help keep your network and connections safe.
To learn more about how NETGEAR products with powerful security features—enabled right out of the box, including exclusive automatic firmware updates and industry-leading safety measures—help safeguard your digital world, visit our product security page.
Commitment to Your Security
By staying informed about the lifecycle of your product support and upgrading, when necessary, you can help maintain a safer, more reliable, and connected experience. Together, we’ll work to support secure, dependable connections that will keep your network ready for the future.
EOS Frequently Asked Questions
By continuing to use your product after its EoS date, you accept the risk of using a product that is no longer supported by NETGEAR. This means the product will not receive security updates, making it more susceptible to vulnerabilities and potentially putting your home network at a greater risk of cyberattacks.
If your product has reached its EoS date, we recommend upgrading to a newer model. Modern products are equipped with the latest security features, firmware updates, and performance enhancements to help safeguard your connections and personal data against emerging threats. Upgrading can also provide faster speeds, a more reliable connection, and added functionality, giving you peace of mind that your network is secure and ready for the future.
Staying updated ensures that your network is equipped to handle modern cybersecurity threats while maintaining optimal performance. Older products that no longer receive updates might leave your network vulnerable. By upgrading, you can continue to enjoy safe, reliable, and high-performing connectivity.
Personalized recommendations are available through Concierge, a presales live chat feature on NETGEAR.com product pages. Additional resources to help you select the right WiFi Solution, WiFi Router, or WiFi Mesh System are also available on our website.
We recommend that you reset your EoS NETGEAR product to factory settings, unregister it from your MyNETGEAR account, and then dispose of it through a local e-waste recycler. If you enabled the Remote Access feature through the NETGEAR genie mobile or desktop app, disable Remote Access before factory resetting and recycling your EoS product. Many electronics retailers, thrift stores, and waste management services provide free e-waste recycling services you can use to dispose of your EoS product.
For more information about unregistering and resetting your EoS product, see the following articles or refer to your product’s user manual:
How do I unregister a NETGEAR product from my NETGEAR account? - NETGEAR Support
How do I perform a factory reset on my NETGEAR router? - NETGEAR Support
How do I reset my Orbi WiFi System to factory default settings? - NETGEAR Support
Amor subscription services may be available for purchase and renewal regardless of the product’s stage in its lifecycle – even if the product has entered End of Service.
ProSUPPORT may include software and firmware updates until the EOS date. After the EOS date, NETGEAR will no longer provide software and firmware updates. Notwithstanding, any available troubleshooting or configuration support shall continue until the end of the ProSUPPORT term.
After End of Service, NETGEAR Insight may be able to communicate and manage NETGEAR devices, but we cannot guarantee it. We therefore urge customers to replace EOS devices as soon as practical.
Exium subscription services may be available for purchase and renewal regardless of the product’s stage in its lifecycle – even if the product has entered End of Service.