End of Service - Consumer Products

By continuing to use your product after its EoS date, you accept the risk of using a product that is no longer supported by NETGEAR. This means the product will not receive security updates, making it more susceptible to vulnerabilities and potentially putting your home network at a greater risk of cyberattacks.

If your product has reached its EoS date, we recommend upgrading to a newer model. Modern products are equipped with the latest security features, firmware updates, and performance enhancements to help safeguard your connections and personal data against emerging threats. Upgrading can also provide faster speeds, a more reliable connection, and added functionality, giving you peace of mind that your network is secure and ready for the future.

Staying updated ensures that your network is equipped to handle modern cybersecurity threats while maintaining optimal performance. Older products that no longer receive updates might leave your network vulnerable. By upgrading, you can continue to enjoy safe, reliable, and high-performing connectivity.

Personalized recommendations are available through Concierge, a presales live chat feature on NETGEAR.com product pages. Additional resources to help you select the right WiFi Solution, WiFi Router, or WiFi Mesh System are also available on our website.

We recommend that you reset your EoS NETGEAR product to factory settings, unregister it from your MyNETGEAR account, and then dispose of it through a local e-waste recycler. If you enabled the Remote Access feature through the NETGEAR genie mobile or desktop app, disable Remote Access before factory resetting and recycling your EoS product. Many electronics retailers, thrift stores, and waste management services provide free e-waste recycling services you can use to dispose of your EoS product.

For more information about unregistering and resetting your EoS product, see the following articles or refer to your product’s user manual:

How do I unregister a NETGEAR product from my NETGEAR account? - NETGEAR Support

How do I perform a factory reset on my NETGEAR router? - NETGEAR Support

How do I reset my Orbi WiFi System to factory default settings? - NETGEAR Support

Amor subscription services may be available for purchase and renewal regardless of the product’s stage in its lifecycle – even if the product has entered End of Service.

ProSUPPORT may include software and firmware updates until the EOS date. After the EOS date, NETGEAR will no longer provide software and firmware updates. Notwithstanding, any available troubleshooting or configuration support shall continue until the end of the ProSUPPORT term.

After End of Service, NETGEAR Insight may be able to communicate and manage NETGEAR devices, but we cannot guarantee it. We therefore urge customers to replace EOS devices as soon as practical.

Exium subscription services may be available for purchase and renewal regardless of the product’s stage in its lifecycle – even if the product has entered End of Service.