NETGEAR Enterprise Limited Warranty

Thank you for selecting NETGEAR Enterprise products. This NETGEAR Enterprise Limited Warranty webpage describes our warranty for Enterprise (i.e., business) products, not our Home Networking (i.e., consumer) products. For Home Networking products, please visit our Home Networking Limited Warranty page. This Enterprise Limited Warranty is subject to, and should be read in conjunction with, the NETGEAR Terms and Conditions available at netgear.com ("Terms and Conditions"). Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Terms and Conditions. In the event of any conflict between this Enterprise Limited Warranty and the Terms and Conditions, this Enterprise Limited Warranty shall prevail with respect to Enterprise product warranty matters.

Important!

You must register your product for it to be covered by this warranty.

Except as prohibited by law, NETGEAR only warrants registered products that have been purchased from an authorized reseller. Register your NETGEAR Enterprise products (those products offered and/or described at www.netgear.com/business), at our webpages https://www.netgear.com/mynetgear or https://insight.netgear.com or the NETGEAR Insight app (available on the Google Play store or the Apple App Store) within 90 days of purchase.

Who May Make a Warranty Claim

All NETGEAR warranties (as opposed to statutory guarantees or non-excludable statutory warranties), including any implied warranties, are valid only for the duration the NETGEAR product is owned by the “original purchaser” of the product. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the product from NETGEAR or a NETGEAR authorized reseller. All NETGEAR limited warranties, including lifetime warranties, are not transferable. You must be the original purchaser and you must be able to provide a proof of purchase from an authorised NETGEAR reseller. Nothing in this warranty shall exclude or limit any statutory rights or non-excludable statutory warranties available to You under applicable law.

What the NETGEAR Warranty Covers

NETGEAR warrants its products contained in their original packaging against defects in material and workmanship when the products are used normally for their intended purposes. This warranty only applies to any NETGEAR products you have purchased from an authorized NETGEAR reseller.

Duration of the NETGEAR Warranty

NETGEAR products are supplied with either a 3-year hardware warranty (from date of purchase), limited lifetime or lifetime warranty as set forth in the table below. PLEASE RETAIN A COPY OF YOUR RECEIPT AS PROOF OF PURCHASE.

Please see the applicable product page to establish which Product Category and Warranty Type applies to your NETGEAR product.

3 Year warranty begins on the date of purchase from an authorized NETGEAR reseller. Retain your proof of purchase to establish the start and end dates of the warranty.

Limited lifetime – limited lifetime hardware warranty last for 5 years after the product is listed having reached its “Last Sale Date”. Please see www.netgear.com/about/eos for whether your product has reached Last Sale Date.

Lifetime warranty applies to identified products purchased from authorized NETGEAR resellers and to the original purchaser only. Retain your proof of purchase to establish your warranty.

What Is Not Covered by the NETGEAR Warranty

Our policy is to offer product warranties and to perform services only on products purchased from an authorized NETGEAR reseller and only accompanied by a receipt or proof of purchase. If you purchase a NETGEAR product from an unauthorized reseller or if the original factory serial number has been removed, defaced or altered, this NETGEAR warranty will not be valid.

Unfortunately, there are some websites and dealers who claim to be authorized NETGEAR resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from NETGEAR. If you purchase products from an unauthorized website or dealer, you are taking a risk because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your NETGEAR product by ensuring that you only purchase NETGEAR products from an authorized reseller. If you have any questions about authorized resellers, please visit our website.

This warranty does not apply if the NETGEAR product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced. This warranty also does not apply to cosmetic damage, including scratches and dents. For NETGEAR products that can use replaceable batteries, use of only high-quality, non-counterfeit, and non-rechargeable batteries is recommended. In these products, the use of rechargeable batteries or inferior-quality batteries that cause damage to your NETGEAR product will void this warranty. Repair or modification of the product by anyone other than NETGEAR or a NETGEAR approved agent will void this warranty. This warranty does not apply to damage or defects caused by (a) operating the product outside the permitted or intended uses described by NETGEAR, (b) failure to follow instructions provided by NETGEAR, or (c) use with improper voltage or power supply.

How to Obtain Warranty Service

To obtain warranty service under this NETGEAR warranty, your NETGEAR product must be within the warranted period, as set forth above, and it must be registered. To submit a claim:

1. Obtain an RMA number by contacting your local support team by either logging a case online or by calling one of the numbers listed at https://www.NETGEAR.com/support/enterprise/
2. Return (at your shipping cost) the failed product to the address provided by NETGEAR technical support.
3. Provide NETGEAR with proof of the original date of purchase.
   

Return Merchandise Authorization (“RMA”) Service Definition:

Fast RMA: Customer pays returns shipping cost to NETGEAR RMA center. Once RMA shipping center receives the defective unit the replacement unit is shipped to the customer.

Advanced Ground: Available with the Sprint service pack. NETGEAR ships the replacement unit to the end customer first. Shipping takes 2 to 3 business days. RMA must be logged before cut off time of 13:00 local time, otherwise the shipment will take 1 extra business day. The end customer will receive a pre-paid label to return the defective unit to the RMA centre. The customer must provide credit card details as collateral to ensure the return of the defective unit. Your credit card will not be charged unless you fail to return the defective unit within fourteen (14) days.

Next Business Day: Available with the Overdrive service pack. NETGEAR ships the replacement unit to the end customer first. Initiation of the shipment takes 1 business day. RMA must be logged before cut off time of 13:00 local time, otherwise the initiation of shipment will take 1 extra business day. The end customer will receive a pre-paid label to return the defective unit to the RMA center. The customer must provide credit card details as collateral to ensure the return of the defective unit. Your credit card will not be charged unless you fail to return the defective unit within fourteen (14) days.

Advanced RMA and Next Business Day RMA services are not available globally. To check which countries these services are available please visit - Next Business Day and Advance Ground Replacement - NETGEAR Support.

NETGEAR enterprise hardware purchased after April 13, 2026 will conform to the following RMA service:

* Please see the applicable product page to establish which Product Category and Warranty Type applies to your NETGEAR product.

NETGEAR will not accept collect shipments for warranty service, but replacement products will be returned to you at NETGEAR’s cost after completing the above three steps. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished or used parts may be used to repair the goods. Any replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. Refurbished products purchased from www.netgear.com or an authorized reseller are warranted against defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase ("Refurbished Product Warranty"), provided You register the refurbished product online with NETGEAR. If NETGEAR, in its sole determination, is unable to replace the defective product, it will refund the depreciated purchase price of the product.

IF YOUR NETGEAR PRODUCT IS CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES. DURING WARRANTY SERVICE OR ANY OTHER TECHNICAL SUPPORT IT IS POSSIBLE THAT THE CONTENTS OF THE NETGEAR PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN SUCH AN EVENT NETGEAR AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE NETGEAR PRODUCT SERVICED.

NETGEAR’s Responsibilities

If you fulfil your obligations under “How to Obtain Warranty Service” above, NETGEAR will replace your product with the same or functionally equivalent product, at its discretion, free of charge (except for shipping charges as provided above). NETGEAR shall not be liable for any failure or delay in performing its warranty obligations where such failure or delay results from events outside NETGEAR's reasonable control, including but not limited to unavailability of telecommunications networks, acts of government, strikes, natural disasters, war, or terrorist attacks ("Force Majeure Event"). NETGEAR's warranty obligations shall be suspended for the duration of any such Force Majeure Event.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, NETGEAR IS NOT LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM USE OR MALFUNCTION OF NETGEAR PRODUCTS, COMPROMISE OR CORRUPTION OF DATA, LOSS OF PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS OR COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE NETGEAR PRODUCT, EVEN IF NETGEAR IS INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

SOME STATES (OR COUNTRIES OR PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.


TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, NETGEAR SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. IF NETGEAR CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE. NOTHING IN THIS WARRANTY SHALL EXCLUDE OR LIMIT ANY STATUTORY RIGHTS OR NON-EXCLUDABLE WARRANTIES THAT APPLY UNDER APPLICABLE LAW.

IN ANY EVENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NETGEAR'S TOTAL AGGREGATE LIABILITY UNDER THIS WARRANTY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID BY YOU FOR THE APPLICABLE NETGEAR PRODUCT.

General

This warranty will be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). For Enterprise Customers located outside of the United States, this warranty shall be governed by the laws of the jurisdiction in which the NETGEAR product purchase took place, to the extent required by applicable mandatory law.

Provider of Limited Hardware Warranty

To avoid delays in obtaining warranty service, see “How to Obtain Warranty Service” above. The provider of this Limited Hardware Warranty is:

NETGEAR, Inc.

3553 N. First Street

San Jose, CA. 95134

USA